American Aero Customer Service Leader Named Among Best in the World
FORT WORTH, Texas (May 7, 2020)– For the fourth consecutive year, an American Aero FTW team member has been ranked among the best customer service representatives in the world in the annual Aviation International News (AIN) FBO survey, the only independent, online evaluation of fixed-base operators worldwide. American Aero is a private aviation terminal located at Meacham International Airport.
Lindsey Leland, who serves as American Aero’s lead customer service representative, was recognized in the survey’s “Above and Beyond” category, based on customer comments. Leland has worked at American Aero since 2015 and was recently promoted to oversee the FBO’s safety operations. She is the fourth American Aero team member to be recognized in the survey since 2016.
“Lindsey personifies the American Aero brand because she is committed to creating a positive experience for our customers at every turn,” said American Aero General Manager Angela Thurmond. “The fact that a different member of our team has been recognized in this survey every year demonstrates that we are living our vision of creating an extraordinary experience with every customer interaction. We are honored to have received such a distinction from our customers.”
About American Aero FTW
American Aero FTW is a private aviation terminal located at Meacham International Airport (KFTW) in Fort Worth, Texas. The fixed-base operator (FBO) is focused on the refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. In 2015, American Aero FTW became the first FBO in the Western Hemisphere to achieve the International Standard for Business Aircraft Handling (IS-BAH) from the International Business Aviation Council (IBAC); it was one of the first in the world to earn Stage 2 registration in 2017 and became first in the world to be awarded Stage 3 registration in 2018. American Aero FTW offers 280,000 square feet of leasable hangar and office space and is the primary tenant and only FBO in the airport’s main administration building. In April 2020, American Aero FTW ranked the #1 FBO in world in the annual Aviation International News (AIN) reader survey. AIN conducts the industry’s only annual independent, online evaluation of FBOs, which includes more than 4,500 operators worldwide. More information can be found at www.americanaero.com.