American Aero Customer Service Leader Named Among Best in the World
FORT WORTH, Texas (May 7, 2020)– For the fourth consecutive year, an American Aero FTW team member has been ranked among the best customer service representatives in the world in the annual Aviation International News (AIN) FBO survey, the only independent, online evaluation of fixed-base operators worldwide. American Aero is a private aviation terminal located at Meacham International Airport.
Lindsey Leland, who serves as American Aero’s lead customer service representative, was recognized in the survey’s “Above and Beyond” category, based on customer comments. Leland has worked at American Aero since 2015 and was recently promoted to oversee the FBO’s safety operations. She is the fourth American Aero team member to be recognized in the survey since 2016.
“Lindsey personifies the American Aero brand because she is committed to creating a positive experience for our customers at every turn,” said American Aero General Manager Angela Thurmond. “The fact that a different member of our team has been recognized in this survey every year demonstrates that we are living our vision of creating an extraordinary experience with every customer interaction. We are honored to have received such a distinction from our customers.”
About American Aero FTW
Founded in 2012, American Aero FTW is a fixed-base operator (FBO) located at Meacham International Airport (KFTW) in Fort Worth, Texas. The business is focused on refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. American Aero consistently ranks as one of the best FBOs in the world in the Aviation International News FBO Reader Survey. It is also one of only a handful of FBOs in the world to earn the industry’s highest safety certification—and has the longest history of IS-BAH (International Standard of Business Aircraft Handling) accreditation from the International Business Aviation Council. American Aero is an AvFuel branded and Signature Select™ affiliated FBO. It is the primary tenant and only FBO in the airport’s administration building and offers 280,000 square feet of leasable hangar and office space. More information can be found at www.AmericanAero.com.