American Aero Customer Service Leader Named Among Best in the World
FORT WORTH, Texas (May 7, 2020)– For the fourth consecutive year, an American Aero FTW team member has been ranked among the best customer service representatives in the world in the annual Aviation International News (AIN) FBO survey, the only independent, online evaluation of fixed-base operators worldwide. American Aero is a private aviation terminal located at Meacham International Airport.
Lindsey Leland, who serves as American Aero’s lead customer service representative, was recognized in the survey’s “Above and Beyond” category, based on customer comments. Leland has worked at American Aero since 2015 and was recently promoted to oversee the FBO’s safety operations. She is the fourth American Aero team member to be recognized in the survey since 2016.
“Lindsey personifies the American Aero brand because she is committed to creating a positive experience for our customers at every turn,” said American Aero General Manager Angela Thurmond. “The fact that a different member of our team has been recognized in this survey every year demonstrates that we are living our vision of creating an extraordinary experience with every customer interaction. We are honored to have received such a distinction from our customers.”
About American Aero FTW
Ranked #1 in the world in the 2020 Aviation International News (AIN) FBO Survey, American Aero FTW is a fixed-base operator (FBO) located at Meacham International Airport (KFTW) in Fort Worth, Texas. The business is focused on refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. In January 2017, American Aero FTW unveiled a new 8,400-square-foot facility as the primary tenant and only FBO in the airport’s administration building. The FBO offers 280,000 square feet of leasable hangar and office space. American Aero also leads the industry in ground handling safety as one of the first FBOs to earn International Standard for Business Aircraft Handling (IS-BAH) accreditation in 2015. In 2017, it was among the first FBOs to earn Stage 2 certification. In 2019, it was the first FBO in the world to receive Stage 3 certification. IS-BAH is a rigorous safety and ground handling accreditation from the International Business Aviation Council (IBAC). American Aero FTW is an AvFuel branded and Signature Select™ affiliated FBO and offers AvTrip and Signature TailWins® points, Signature Status® benefits, and the benefits of the Signature Flight Support network.