American Aero FTW customer service representative recognized in international survey

Ashley Harris — customer service representative at American Aero FTW, located in Fort Worth Meacham International Airport — is among an elite group of individuals recognized in the 2023 Aviation International News (AIN) Reader Survey for “Above and Beyond” customer service. This is the sixth consecutive year an American Aero employee has been awarded that recognition in the survey, which ranks the world’s best fixed-base operators (FBOs) based on facilities, service and amenities. Harris joined American Aero in early 2022.

“Ashley represents the American Aero spirit with every customer interaction,” said Angela Thurmond, American Aero general manager. “She goes to great lengths to make sure each guest feels welcomed and cared for as they travel through the Fort Worth-Dallas area.” 

American Aero consistently ranks one of the world’s best FBOs, tying for #2 among 4,300 operators in the 2023 survey. The FBO is also ranked best in Texas and in the South-Central Region.

About American Aero FTW  

Founded in 2012, American Aero FTW is a fixed-base operator (FBO) located at Meacham International Airport (KFTW) in Fort Worth, Texas.  The business is focused on refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. American Aero consistently ranks as one of the best FBOs in the world in the Aviation International News FBO Reader Survey. It is also one of only a handful of FBOs in the world to earn the industry’s highest safety certification—and has the longest history of IS-BAH (International Standard of Business Aircraft Handling) accreditation from the International Business Aviation Council. American Aero is an AvFuel branded and Signature Select™ affiliated FBO. It is the primary tenant and only FBO in the airport’s administration building and offers 300,000 square feet of leasable hangar and office space. More information can be found at