American Aero Customer Service Representative Recognized
Among World’s Best in Global Aviation Survey
Kirsti Hunsley recognized for “above and beyond” customer service
for Meacham International Airport travelers
FORT WORTH, Texas (May 1, 2019) – American Aero FTW, a fixed-base operator (FBO) serving private aviation clients at Fort Worth’s Meacham International Airport, is proud to announce yet another team member has been ranked as one of world’s best. Customer service representative Kirsti Hunsley was listed among the top customer service representatives in the industry in the 2019 Aviation International News (AIN) FBO survey.
This is the third consecutive year an American Aero team member has made the AIN list. In 2018, the survey named Angela Thurmond, now general manager, one of the top customer service leaders in the world. The 2017 AIN survey honored American Aero customer service representative Jackie Gates.
AIN readers recognized Hunsley in the “Above and Beyond” category, which highlighted 41 customer service representatives this year. The annual survey rates some 4,500 FBOs based on pilot amenities, passenger amenities, line service, facilities, and customer service. Hunsley’s recognition is the result of individual survey comments. She has been with American Aero since June 2015.
“Kirsti is known for continually delivering exceptional service, and we are grateful that our customers took note of that in the survey,” said Thurmond, American Aero general manager. “This honor exemplifies our entire team’s commitment to meet and exceed customer expectations.”
In this year’s survey, American Aero was also rated the #1 FBO in Texas and one of the five best FBOs around the globe. To review the entire report, visit AIN’s website.
American Aero focuses on the refueling, ground handling, servicing, and storing of business and private aviation aircraft; the FBO also provides extensive crew and passenger amenities. Founded on a commitment to unparalleled safety and service, American Aero delivers an exceptional customer experience at every touchpoint.
Kirsti Hunsley recognized for “above and beyond” customer service.
About American Aero FTW
American Aero FTW is a fixed-base operator (FBO) located at Meacham International Airport (KFTW) in Fort Worth, Texas. The business is focused on refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. In January 2017, American Aero FTW unveiled a new 8,400-square-foot facility as the primary tenant and only FBO in the airport’s administration building. The FBO offers 280,000 square feet of leasable hangar and office space. American Aero also leads the industry in ground handling safety as one of the first FBOs to earn International Standard for Business Aircraft Handling (IS-BAH) accreditation in 2015. In 2017, it was among the first to earn Stage 2, and in 2019, it was the first FBO in the world to receive Stage 3 certification. IS-BAH is a rigorous safety and ground handling accreditation from the International Business Aviation Council (IBAC). American Aero FTW is an AvFuel branded and Signature Select™ affiliated FBO and offers AvTrip and Signature TailWins® points, Signature Status® benefits, and the benefits of the Signature Flight Support network. In 2019, American Aero FTW was ranked the #1 FBO in Texas, #1 in the Southwest, and one of the top 5 FBOs in the world in the annual Aviation International News (AIN) FBO survey.