American Aero Customer Service Representative Recognized
Among World’s Best in Global Aviation Survey
Kirsti Hunsley recognized for “above and beyond” customer service
for Meacham International Airport travelers
FORT WORTH, Texas (May 1, 2019) – American Aero FTW, a fixed-base operator (FBO) serving private aviation clients at Fort Worth’s Meacham International Airport, is proud to announce yet another team member has been ranked as one of world’s best. Customer service representative Kirsti Hunsley was listed among the top customer service representatives in the industry in the 2019 Aviation International News (AIN) FBO survey.
This is the third consecutive year an American Aero team member has made the AIN list. In 2018, the survey named Angela Thurmond, now general manager, one of the top customer service leaders in the world. The 2017 AIN survey honored American Aero customer service representative Jackie Gates.
AIN readers recognized Hunsley in the “Above and Beyond” category, which highlighted 41 customer service representatives this year. The annual survey rates some 4,500 FBOs based on pilot amenities, passenger amenities, line service, facilities, and customer service. Hunsley’s recognition is the result of individual survey comments. She has been with American Aero since June 2015.
“Kirsti is known for continually delivering exceptional service, and we are grateful that our customers took note of that in the survey,” said Thurmond, American Aero general manager. “This honor exemplifies our entire team’s commitment to meet and exceed customer expectations.”
In this year’s survey, American Aero was also rated the #1 FBO in Texas and one of the five best FBOs around the globe. To review the entire report, visit AIN’s website.
American Aero focuses on the refueling, ground handling, servicing, and storing of business and private aviation aircraft; the FBO also provides extensive crew and passenger amenities. Founded on a commitment to unparalleled safety and service, American Aero delivers an exceptional customer experience at every touchpoint.
Kirsti Hunsley recognized for “above and beyond” customer service.
About American Aero FTW
Founded in 2012, American Aero FTW is a fixed-base operator (FBO) located at Meacham International Airport (KFTW) in Fort Worth, Texas. The business is focused on refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. American Aero consistently ranks as one of the best FBOs in the world in the Aviation International News FBO Reader Survey. It is also one of only a handful of FBOs in the world to earn the industry’s highest safety certification—and has the longest history of IS-BAH (International Standard of Business Aircraft Handling) accreditation from the International Business Aviation Council. American Aero is an AvFuel branded and Signature Select™ affiliated FBO. It is the primary tenant and only FBO in the airport’s administration building and offers 300,000 square feet of leasable hangar and office space. More information can be found at www.AmericanAero.com.