American Aero FTW Customer Service Team Leader Jackie Gates
Earns Elite International Recognition
Gates ranks among top 20 CSRs in the world
FORT WORTH, Texas (April 24 2017) – American Aero FTW, a fixed-base operator (FBO) at Meacham International Airport in Fort Worth, announced that Jackie Gates, the FBO’s customer service manager, has been named a top CSR by Aviation International News.
As part of its highly anticipated 2017 FBO survey report, AIN released a list of the industry’s top customer service representatives as identified by its readers. Gates was among 20 customer service representatives in the world recognized in this year’s survey.
FBOs focus on refueling, ground handling, servicing, and hangar needs of business and private aviation customers. Gates leads the American Aero FTW customer service team, provides internal training, and acts as an assistant to the general manager, while working directly with FBO customers every day. She recently became one of the first in the industry to become certified as a CSR through the National Air Transportation Association.
“Jackie goes above and beyond in every customer interaction and she has done a wonderful job of training the rest of the team to do the same,” said Riggs Brown, American Aero FTW general manager. “She exemplifies American Aero FTW’s dedication to our passengers and crew. This is a well-deserved award, and we are grateful that our customers took the time to recognize Jackie’s service and work ethic.”
Gates joined American Aero FTW in February 2014. She holds two bachelor’s degrees from Texas A&M University-Commerce.
The accolade comes just months after American Aero FTW opened the doors to its new facility as the prime tenant and only FBO in the city of Fort Worth’s recently renovated terminal building. The new facility offers modern passenger lounges and fully equipped conference rooms. Pilot and crew lounges include a large-screen smart TV, fully reclining seating, work stations, a soundproof sleep room, shower, kitchen, and flight-planning room. In addition, American Aero FTW has built three new, state-of-the-art hangars, more than doubling its hangar space, for a total of 280,000 square feet of leasable hangar and office space. The FBO also offers 11 acres of open ramp, monitored 24/7, and U.S. Customs services onsite and on the ramp.
About American Aero FTW
Ranked #1 in the world in the 2020 Aviation International News (AIN) FBO Survey, American Aero FTW is a fixed-base operator (FBO) located at Meacham International Airport (KFTW) in Fort Worth, Texas. The business is focused on refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. In January 2017, American Aero FTW unveiled a new 8,400-square-foot facility as the primary tenant and only FBO in the airport’s administration building. The FBO offers 280,000 square feet of leasable hangar and office space. American Aero also leads the industry in ground handling safety as one of the first FBOs to earn International Standard for Business Aircraft Handling (IS-BAH) accreditation in 2015. In 2017, it was among the first FBOs to earn Stage 2 certification. In 2019, it was the first FBO in the world to receive Stage 3 certification. IS-BAH is a rigorous safety and ground handling accreditation from the International Business Aviation Council (IBAC). American Aero FTW is an AvFuel branded and Signature Select™ affiliated FBO and offers AvTrip and Signature TailWins® points, Signature Status® benefits, and the benefits of the Signature Flight Support network.