Thurmond Named One of the Best CSRs in the World in 2018 FBO Survey
American Aero FTW customer service manager routinely goes
‘above and beyond’ for Meacham International Airport travelers
FORT WORTH, Texas (April 16, 2018) – American Aero FTW is proud to announce that customer service manager Angela Thurmond has been named one of the highest rated customer service representatives in the industry in the 2018 Aviation International News (AIN) FBO Survey. American Aero FTW customers repeatedly recognized Thurmond as someone who routinely goes “above and beyond” to deliver exceptional customer service.
Thurmond leads a team of 10 customer service employees at American Aero FTW and works directly with FBO customers every day. She was among 25 customer service representatives in the world recognized in this year’s survey, released earlier this month.
“Angela is a wonderful leader and a prime example of the commitment each one of our employees makes to customers every day,” said Riggs Brown, general manager. “We are proud of the exceptional service that our team delivers and grateful to our customers for recognizing those efforts.”
American Aero FTW at Meacham International Airport was also ranked the #1 FBO in the Dallas-Fort Worth metroplex and listed as one of the top 5 percent of FBOs in the Americas.
The annual AIN FBO Survey rates FBOs based on pilot amenities, passenger amenities, line service, facilities, and customer service representatives. The 2018 survey included a comprehensive list of 4,500 FBOs worldwide.
Angela Thurmond, customer service manager for American Aero FTW at Meacham International Airport, has been ranked in the top 25 customer service representatives in the world in the 2018 Aviation International News FBO Survey.
About American Aero FTW
Ranked #1 in the world in the 2020 Aviation International News (AIN) FBO Survey, American Aero FTW is a fixed-base operator (FBO) located at Meacham International Airport (KFTW) in Fort Worth, Texas. The business is focused on refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. In January 2017, American Aero FTW unveiled a new 8,400-square-foot facility as the primary tenant and only FBO in the airport’s administration building. The FBO offers 280,000 square feet of leasable hangar and office space. American Aero also leads the industry in ground handling safety as one of the first FBOs to earn International Standard for Business Aircraft Handling (IS-BAH) accreditation in 2015. In 2017, it was among the first FBOs to earn Stage 2 certification. In 2019, it was the first FBO in the world to receive Stage 3 certification. IS-BAH is a rigorous safety and ground handling accreditation from the International Business Aviation Council (IBAC). American Aero FTW is an AvFuel branded and Signature Select™ affiliated FBO and offers AvTrip and Signature TailWins® points, Signature Status® benefits, and the benefits of the Signature Flight Support network.