Thurmond Named One of the Best CSRs in the World in 2018 FBO Survey
American Aero FTW customer service manager routinely goes
‘above and beyond’ for Meacham International Airport travelers
FORT WORTH, Texas (April 16, 2018) – American Aero FTW is proud to announce that customer service manager Angela Thurmond has been named one of the highest rated customer service representatives in the industry in the 2018 Aviation International News (AIN) FBO Survey. American Aero FTW customers repeatedly recognized Thurmond as someone who routinely goes “above and beyond” to deliver exceptional customer service.
Thurmond leads a team of 10 customer service employees at American Aero FTW and works directly with FBO customers every day. She was among 25 customer service representatives in the world recognized in this year’s survey, released earlier this month.
“Angela is a wonderful leader and a prime example of the commitment each one of our employees makes to customers every day,” said Riggs Brown, general manager. “We are proud of the exceptional service that our team delivers and grateful to our customers for recognizing those efforts.”
American Aero FTW at Meacham International Airport was also ranked the #1 FBO in the Dallas-Fort Worth metroplex and listed as one of the top 5 percent of FBOs in the Americas.
The annual AIN FBO Survey rates FBOs based on pilot amenities, passenger amenities, line service, facilities, and customer service representatives. The 2018 survey included a comprehensive list of 4,500 FBOs worldwide.
Angela Thurmond, customer service manager for American Aero FTW at Meacham International Airport, has been ranked in the top 25 customer service representatives in the world in the 2018 Aviation International News FBO Survey.
About American Aero FTW
American Aero FTW is a private aviation terminal located at Meacham International Airport (KFTW) in Fort Worth, Texas. The fixed-base operator (FBO) is focused on the refueling, ground handling, servicing, and storing of business and private aviation aircraft and provides extensive crew and passenger amenities. In 2015, American Aero FTW became the first FBO in the Western Hemisphere to achieve the International Standard for Business Aircraft Handling (IS-BAH) from the International Business Aviation Council (IBAC); it was one of the first in the world to earn Stage 2 registration in 2017 and became first in the world to be awarded Stage 3 registration in 2018. American Aero FTW offers 280,000 square feet of leasable hangar and office space and is the primary tenant and only FBO in the airport’s main administration building. In April 2020, American Aero FTW ranked the #1 FBO in world in the annual Aviation International News (AIN) reader survey. AIN conducts the industry’s only annual independent, online evaluation of FBOs, which includes more than 4,500 operators worldwide. More information can be found at www.americanaero.com.