American Aero FTW is committed to providing exceptional service and is very interested in hearing about your experience.
Please take a moment and let us know how we are doing. Be sure to include your name and aircraft type.
How totally refreshing! Eloise and all the staff were amazing. My husband and I came in on our little Cherokee for the morning. I had called ahead to make sure my plane could be accommodated and asked about a taxi. They said they would be happy to let us take a complimentary crew car. While I was shutting down my plane and gathering my stuff, I looked up and my plane was tied down and chocked! When I got out there was a pretty young lady handing me a key to the running Volvo SUV. To be honest I thought they had mistaken me for someone special, then I realized I was special to them! I have a jet pilot friend that told me to go to a different FBO. I can’t wait to tell him what all those guys are missing! My pilot friend also said the other FBO had better snacks. Well American Aero had Kind bars ,ice cream ,fresh fruit, fresh cookies, every kind of tea and coffee and my husband’s favorite ice cold bottled root beer! I’ll take my FBO! See y’all next time!
Margaret Ferguson | : Pa-28
Tremendous. Simply one of the friendliest places I have ever arrived into. Thank you for going above and beyond the call of duty to change my hotel so last minute while I was at the ‘top of drop.’ It made my evening so much easier and you got my guys off the plane and moving quick!! Love your hospitality, you guys are setting a very high standard in the FBO world. Look forward to coming out your way again! 🙂
Rob Gordon | Challenger 601
Just wanted to express my thanks for Linsey. She was so helpful and truly went above and beyond with our situation. She was courteous, prompt, and very friendly, she’s a great asset. Thanks again for all the help.
Matthew Walden | DO Unifirst Corp
Retain your current staff, they were outstanding!!
Customer Service at its finest!
My experience was perfect! Sheri was fantastic and even offered to vacuum our aircraft. We did not take her up on it but that’s way above and beyond my highest expectation!
We always receive great service at American Aero! Thank you!
Jeremy | SAAB 2000
Lindsey, Shannon, Queren, and Eva were extremely excited to fulfill our customer’s needs. Above and beyond does not even begin to describe their commitment to excellence, customer service and general Texan hospitality.
Zane Parham | BE20
Everyone is always very helpful! It is always a great experience coming into American Aero! Y’all rock! 🙂
Terah Lewis | SAAB 2000
Everything is perfect! Awesome people and service.
Nathan Carter | G100
Sherri was very helpful in bailing us out of a poor situation last night. Our planned FBO was closed and nobody around to greet us. We called American Aero and all of our needs were met and exceeded by Sherri and the line staff working October 9, 2016 at 2230. We will come back thanks to all your her!
Ted Perkins | Lear 60
I’m based at Abilene Regional Airport (ABI) Texas and flew into Meacham International Airport on Wednesday September 28 2016. I own a 1960 classic Cessna C150 Fastback polished aluminum with two tone green, knicknamed “The Turtle”. I hadn’t flown into Meacham to full stop and use services, though I had flown into FTW many times in the early 90’s. I was just on a 120nm hop in “The Turtle” from Abilene to see my teenage daughter. I saw the big American Aero sign on the FBO and told Meacham Ground “request Taxi to American Aero”. I felt a bit out of place taxiing up to the ramp, with a Gulfstream, Falcon and Phenom Jet near where I was being waived to park. I was promptly greeted by three employees, smiling and happy to have even a tiny gas sipping C150 on their ramp. Very friendly staff, made me feel like I was in a Cessna Citation. They waived my landing fee even with my measily 9 gallon fuel purchase. Offered to shuttle me to my destination and offered a crew car. I was very impressed with the staff and service, thanks for letting a little 150 driver feel like a fighter pilot lol.
The Service was simply fantastic! Awesome personnel at the front desk and ramp.
R. Palmer | C-560 E
I would like to speak directly to the owner and you about my recent experience at American Aero KFTW. More often than not, owners will not pay for and flight department managers will not support safety. They will in professional social situations vocalize and bluster about their commitment, but ask the janitor cleaning the toilets, and lowest level line service man and you will always learn the true level of commitment.
Perfectly maintained and the cleanest fuel trucks I have ever seen.
This requires a commitment of time, money, effort, labor and planning. This was the first thing I noticed about your operation, along with line service that is bright, aware, not lost, makes eye contact with strong verbal skills conveying understanding.
Jackie – CSR Manager
You have spent time, money, and effort in training your CSRs. You have mastered two critical concepts, anticipating needs, and a sense of urgency. I was blown away when I was approached with kindness and warmth by Jackie and not across the counter. She took the time to walk around and greet me at the front door! By subtle observation of the rental car contract in my left hand. She introduced herself with a handshake and asked if she could get me a receipt for my rental car! She immediately set the tone for the rest of my business and interaction.
Sense of Urgency in providing service and how it contributes to safety
Before I was even aware of it, every task was complete in the arrival and pre departure process. All services, all payments and receipts, flight attendant needs, safety and security of our aircraft, everything. . . I found myself with time to look deeper into my next flight leg by again checking for latest notams, weather, performance, and even time for another physical walk around of my aircraft.
Money spent on keeping a fuel truck maintained and clean, spending money on training and supporting your line service and CSR’s, ACTING on and believing to your core the most important person in an organization is who you need in the moment. If the bathrooms need cleaning the most important person contributing to the success of your business is the janitor and not the CEO. . . . . . . Really want to hit it out of the park? Have the CEO get out of the office and help the janitor clean. Management does not have to say one word or attend one leadership class. Simply act, support, and spend a little bit of time every day doing every level of work in the company. Make every employee personally known to management by direct interaction.
Aviation for me is a lifelong love affair. I am an educator and personally fulfilled by the professional accomplishment and success of others. Thank you for investing the money, time, and in the people required to operate at a high level of safety. Far too many “impressive and visible high level organizations” only pay lip service to these concepts and principles.
Keep those fuel trucks maintained and spotless. It speaks volumes to how you value your people and customers.
[name removed for privacy]
Anonymous |Global Express Captain
Great employees and Great Attitudes.
Mike Barnett | CIT X
Great Snacks, Great People
Sam | BE20
Meagan and Shannon were very friendly. Super nice people
Patrick Schindler | PA31
Meagan and Shannon are great!
Richard Wetherill | Navajo
Third time to KFTW and all three visits with American Aero have been excellent. Friendly, couldn’t do enough for us. This recent visit Donald Trump’s 757 was parked there with SS Agents and other security all over the place. Despite the hectic activity they were still gracious and completely helpful without delay. We’ll keep coming back and recommend it to others.
Laurence Oeth | N374TC
In my 40+ yrs of flying, this is the best FBO ever! Thanks! You have offered so much! I wouldn’t know what else to ask for.
Leo Bramel | Turbo Commander
Great service from line personnel and customer service representatives!
Line service very helpful and nice.
Chris Grinnell | Phenom 300
Took great care of us. Friendly service, met all of our needs. Wonderful!
James L | Super Viking
Always top notch service, We are here at least once a month and could not be more pleased with the service. Here is a great example. We were here on an overnight, went to leave the hotel and discovered i had left the lights on on the rental car overnight, battery was dead obviously. I called american aero to see if they could help. They sent line service right over to the hotel a few miles away with jumper cables and we were on our way. Now that is customer service above and beyond. Thank you all!!!
Mark Nevil | C425
This is always a stop for me when I am in the Class B. Excellent service and friendly attitudes keep me coming back again and again.
What a great stop! I was referred to American Aero by a local friend and was impressed by the level of service and the professionalism provided by these folks. On our way to reunite 3 WWII veterans for the first time in 40 years, they took care of all of us with fair prices and great service. The crew car was a bonus! Thanks and we will see you next time.
Jesse J | PA-31
I am very pleased with the professionalism! We needed the aircraft cleaned and Kirsti stayed later to accommodate the cleaning crew. Eva, Sherry, Kirsti, Sandy, Shannon were all great! Thank you! Sandy helped with transportation and our arrival.
Jeff Holton | B350
I find most FBOs Friendly and helpful. However, I have always found FTW American Aero a cut above the rest. Not flying heavy iron, it is really appreciated.
Al Bertelmann | Cessna 185
I love coming to AAFTW
Just wanted to take a minute to let everyone know the level of service that this facility provides. AMAZING!!
Being a base tenant with Signature Flight Support in Austin, TX (KAUS), the level of service provided at FTW, is some of the best in the industry!! Upon arrival, there where a total of 5 employees that greeted us, 2 of which came from inside. Staff was very courteous, helpful, and truly wanted to help make out stay as nice as possible. Our fuel order was attended to as soon as it was ordered, Coffee, Ice, and Papers were offered, and they truly wanted to help with anything else they possible could!! The facility was very clean and well appointed with reasonable prices and landing fees! The staff went above and beyond to make our stay pleasant!!
In my opinion, more Signature locations should follow lead from the staff here as there is no comparison with multiple Signature locations I have traveled too!! Being the Chief Pilot for our flight department, I can guarantee that all of our aircrafts will be visiting this location anytime they come to FTW!!
Matt R. Abbott
Meagan and Shannon provided superior customer service. The friendly service keeps me coming back!
Rod Allen | C-172
Best place I’ve been in a while!
5+ Keep it up
Pamela Palmer | B200
Nothing to improve. You’re Great
Steven R Davis | BE36
You guys are the best!
Mark Muha | Global Express
I had meetings in Fort Worth several days last week and decided to use American Aero for the first time. To say I was impressed would be an understatement! The service/consideration received from Sherri, Riggs and the rest of the American Aero team was simply outstanding. We will definitely be using their FBO for all future trips to FTW.
Carl D Campbell
We departed FTW 24 times in July and August with perfect service from American Aero. We also had around 10 departures on the Caravan. I have been based in this hanger for 30 years and seen a lot of FBOs come and go but none with this kind of service, GREAT JOB and please pass my thanks on to all the troops. Daniel and the guys have gone way above and beyond. THANKS!
Matt R | Citation VII, Caravan
Sandy, Alissa and Megan are the perfect example of Outstanding customer service. Setting the bar high for the competition on the field. Thank you very much. Hope to be back soon
Pal Nohre | Cl 300 Flexjet
This being my 6th time at A.A. I have truly come to enjoy my time here. The customer Service Ladies are top notch several times line Guys have gone out of their way to assist. Everyone we encounter really has a sense of ownership & pride that seems to be slipping away most everywhere you go. American Aero is a gem tucked away @ KFTW and what kind of comment would this be if I didn’t name names, Meagan, went out of her way & sent me several email packages 40(+) pages long & Heath, taking the time to express A.A. view on safety & commitment to their customers. Its clearly evident the team here goes The Extra Mile to Remain A Step Above.
Walter-JPM | Cit X
I was the operating Captain of American flight 261 on 26 June. Due to weather at DFW, we diverted to FTW with minimal fuel and no prior notice. As we parked I notice 3 of your employees with wands directing us to park and then standing by to see what we required in the way of servicing. I was talking to my dispatch in order to notify them as to our situation, so it took a minute or two for me to realize your people were waiting for me to let them know what we needed. And by the way they were standing patiently in the rain waiting for me to decide. This was the start of an unusual experience that was make a real non-event due to the professionalism of you dedicated employees. We could not have gotten better help and support! As soon as I knew our fuel requirement the guys were pumping it onboard. Meagan coordinated the many faxes and printed emails from the company. Sandy and Meagan coordinated transportation and directions for the 40 passengers that chose to deplane and be picked up there. Heath made sure to coordinate with me on start up signals and how I would be directed out of parking. Paul and Kenvin seemed to be everywhere at once to move the airstairs, fuel and marshall us in and out. Sandy made 300 trips to and from the airplane to attended and coordinate the many details of our diversion.
Your entire crew was awesome. Please thank them for me and my crew. Great teamwork and fantastic support. I greatly appreciate all you guys did for us.
Michael Boring | American Airlines MD-82
Nothing to improve. Excellent Service 5++
Bryan Murdock | Falcon 2000
Excellent Service & Staff!!!
Elizabeth Hetzel | Falcon 2000
Great Job!! 5+ Frontdesk
Eva, Alissa, Kirsti
Ken Hubbard | B-727
Excellent Customer Service
Alissa, Eva, Kirsti
Ron Sutherland- B727
Just a quick thank you for the kindness, warmth, and professionalism shown us at American Aero. We had not planned on landing in Fort Worth last weekend, but due to weather, it turned out to be one of the highlights of our weekend. From the time we were cleared to land by the tower to the time we took off Sunday afternoon, we were met with true southern hospitality .
We were in a somewhat distressed situation and were met by Trevor upon taxiing to your FBO , and completely taken care of. Hand delivered to restroom (which was the top priority at the time) and when we mentioned a rental car we were graciously offered a courtesy car.
Our plan was to take off Sunday morning to return to Houston, once again due to weather we had to stay put for a while. We called your front desk and informed them of our plans and were again greeted with assurance everything would be taken care of, even great breakfast recommendation! When we returned to American Aero to wait out weather, we spent a perfectly enjoyable afternoon with your staff who made sure every need was met.
Please know how much we appreciate all. You have a warm, inviting FBO and staff. Cannot wait to visit again!
Donna and Geoff Cecil | Bonanza
Sandy rocks, I have been doing this a long time and this was the best customer service I have experienced in years.
Brian | DA-20
There is nothing you should change, 5 star rating!
Mike | W. Resources
Nothing can be improved. Excellence is your obvious standard. I also want to thank Sandy, Alissa, and Eva for their outstanding Support, suggestions and assistance. Your team has made our stay fun!
David R Boggs | Falcon 50
Mr. Brown you have the best staff that I have ever been in contact with. You were so nice when we were at your place Thursday and all the staff was so helpful when we landed Sunday, and our friends went on to LA. You and your staff are the best, the greatest.
What a fantastic experience!
Nikki Sarad | CE-680
Great personable staff!
M. Truss | CE-560+
Thank you for greeting the pax when we landed, Sherri & Meg!
C. John | C560
Everything was great, thanks to Meagan!
Sean Day Bell | 206 BIII
It is your employees that make this place great. We keep coming back because of their smiles.
Louisiana Crew | G150
Everyone and everything was wonderful. Weather made our trip “Dynamic” and A.A was VERY accommodating. Sherri was FANTASTIC!
Paul Catterron | DA-40-180
We were assigned to spend a few hours here awaiting another crew. Sandy, Eva, and Matthew extended that famous Texas hospitality. That coupled with a good facility made our stay most enjoyable. I would recommend American Aero to anyone traveling by private aircraft. Thank you Sandy, Eva and Matthew!
We are small construction company with one aircraft, We have been using American Aero since Feb 2015. The service has been fantastic and consistent on every trip. a lot of stops are drop off in the morning and pick up in the evening as quick turns. They have always been just that, quick turns. The passengers are always greeted and there needs tended too. Love stopping here. Big shout out to Sandra, Heath and Trevor on our latest stop, they went above and beyond. Thanks and keep up the great work!
Wanted to say thank you for such amazing customer service. We arrived shortly after 10pm and were greeted by Sherri and Jackie. Hertz had forgotten to drop off a passengers rental car and Sherri and Jackie made sure that our passengers had a vehicle even tho this was a hertz error. They were so helpful and friendly, we will definitely come back. We also had great line service! Thank you!
Rachel Hristov | Hawker 400
American Aero, KFTW
Thanks to all staff members, office , line crew, you guy’s have done an outstanding job in all aspect to us. Everyone has a great attitude and great work ethics. All events have gone super! Christmas, Valentine’s and Saturday’s flights. American Aero has gone way beyond the call of duty for Greatest Generation Aircraft. Mr.Riggs Brown, has done a outstanding job to fulfill our needs!
Thanks for all the help
David L Arber | DC-3
Another “Excellent” Experience at American Aero. Our cars ramp side and precooled for my passengers. Line Service is Top Notch with their willingness to help out. Gotta give thumbs up to Sherri,Natalie,Jackie and Shannon for their Delightful Service and Conversation to this Old Timer. Keep up the Can Do Attitude.
JJ Starnes | N523TS
Good morning, let me introduce myself. I am the captain off of 676QS.
On Sunday afternoon while in route to Chicago we made a stop in Fort Worth to drop one passenger off. On arrival we ended up with a mechanical problem which downed the aircraft. We notified the company and replacement aircraft was sent to pick up our passengers. However there was going to be an hour delay. Two of your employees Sandy and Kevin were just incredible! Kevin helped us with the large amount of bags that we needed to unload and reload in the replacement aircraft. Sandy took our passengers inside your FBO along with their catering and made sure they were comfortable and served them their catering. I have never had such great service in the 20 years I’ve been involved in corporate aviation. If a business can be judged by its employees you have a five star FBO!
Audie T. Deckard | Citation Excel
No need to change anything, the ladies were perfect!
Bryan Murdock | Falcon 2000
I realize you have temporary facilities, but they are nicer than some FBO’s regular facilities! Five stars!!
Five Star Service!
Sean R | Lear 45
They are so warm, friendly and they went above and beyond to make me comfortable!
Carol K | G-V
The service and hospitality is simply amazing!
I wanted to give a huge THANKS to the Meacham International Airport Team…This team really works together to provide a great customer experience. After visiting our son in Fort Worth, TX. during Christmas,we were flying back to MO. Homeward bound. We discovered our airplane is really cold natured. The team at Meacham airport put a plan into action for us. Sandy(air concierge) went to the store and bought a space heater, and the team at Meacham went to work. They told us to take a car and go have another lunch with my son while the plane was getting warm. Upon returning, the plane started and we were off.
The team also provided great customer service and food. We will defiantly be back.
Stephanie & Larry LaFollette
We routinely use American Aero to pick up and drop off our card members and charter clients. Everyone is always very professional and super friendly. The line guys are there when you need them and don’t leave you waiting around. The CSRs are always cheerful and welcoming and they take really good care of the passengers. The ramp is in a great location with easy access. All in all, American Aero is a great FBO with a great staff and every time I’m scheduled in or out I know it’s going to be a great experience.
Arrived on December 4th, This is the best service at KFTW without a doubt! Great customer service and red carpet to boot. Met Richar Walker, the accounting manager, great guy.
Sandy Sheahan took great care of us and was able to help with all of our needs. Easy in and out with no problems, and we look forward to the return.
Scott Tekell Capt., Coyote Aviation, LLC | B-737-N370BC
Repeatedly arrived and departed KFTW through your great FBO during the month of October. Every single time your services and your attention were great. Very pleasant people to work with. Your customer service level is top notch and you go above and beyond for your customers.
Eldar | N600ML
When I arrived, the line staff was very attentive and bent over backwards to make sure my needs were taken care of. The ladies inside at the front desk were very friendly and made my stay a very enjoyable one. The crew car was a beautiful new Volvo which I borrowed to attend a business meeting. WONDERFUL EXPERIENCE with American Aero!!
FTW IMPORTANT NUMBERS
American Aero FTW:128.95
HOURS OF OPERATION
0600 - 2200 | After-hours
Call Outs Available,